When the commonly used software starts to malfunction, you need to write a letter about the error to the developer. In this case, you need to perform a number of simple steps and draw up the letter correctly.
Instructions
Step 1
You were using a program, and suddenly it started giving errors. If you purchased the program legally or distributed on the network for free, you can write a letter to the developers asking them to sort out the problem.
Step 2
Many programs provide a prepared form function when an error occurs. When an error occurs, the program displays a window in which you are prompted to send an error report by clicking the appropriate button. If this form does not appear on error, the program reports: "The program has encountered problems, sorry, the application will be closed."
Step 3
You need to find out the e-mail to which you will send the letter. Usually it is located in the "Help" section or in the "About" section, where the version of the program that you need to indicate in the message is also written.
Step 4
If the program fails with an error message, take a screenshot of this window and attach it to the letter, this will be a great help to the developer.
Step 5
To take a screenshot, with the error window open, press the Print Screen key located in the topmost row, on the right. Then open the built-in Windows graphics editor - "Start" - "All Programs" - "Accessories" - Paint.net. On the top menu, click Edit, then Paste. Or the keyboard shortcut Ctrl + V. Then click the menu "File" - "Save As", save the file to your desktop.
Step 6
If the crash occurs in a graphics program, write down exactly which buttons and in what order you pressed. If you run the program by typing a command, indicate which command you typed. Where possible, include a verbatim transcript of the dialogue showing what commands you typed and what the program responded to you.
Step 7
The problem will be easier to solve if you describe everything in detail. Determine what you saw. Also determine what you expected to see. If it is not possible to submit a screenshot, write down error messages, especially if they contain numbers.
