Steam is a special service that allows you to search, buy, download via the Internet, update computer games, modifications and add-ons to them. To work with this service, users need to install the Steam client program on their computer and create their own account. The purpose of the service is to combat piracy and provide quick access to games.
Necessary
- - the Internet;
- - the key to the game;
- - a box with a licensed disc;
- - camera.
Instructions
Step 1
For some reason (money scams, hacking, piracy, phishing attacks), the Steam account may be blocked so that the user cannot play purchased games or download new ones. Also, the administration closes access to an account that was stolen and used by other persons. In this case, you need to restore it, proving to the service support service who the true owner is. If you have forgotten or lost your account password and cannot answer the security question, you also need to follow this instruction.
Step 2
Go to the official website of the Steam store - at the link https://store.steampowered.com. Open the support service (“Support” at the top of the page). Click on the “Contact support” link. Create a support account (this is not the same as a Steam account) by entering your email address, username and password. After registration, log in and click “Ask a question”. Select the “Account” query category and the subcategory you need, for example, “Stolen account” or “Lost password”. In the “name” field, enter the name of the account you want to restore.
Step 3
In the “CD key” field, enter the key of any of the games that you activated in the Steam system. If you have not played through this service or saved your keys, chances of recovery are very low.
Step 4
In the next field, write your question, indicate the information that you consider necessary and that can prove your rights to the account. For example, if you bought a computer game through a credit card, but write the following data here: type of card (Visa, Master Card), full name of the credit card, until what date is it valid, the last 4 digits of the card number. Write the letter in English.
Step 5
You can also attach additional files to the letter. For example, if you have a box of a purchased game activated through Steam, take a photo. Open the box so that you can clearly see the key, write the name of your account on a piece of paper and put it on top, without closing the key, take a photo. Upload a photo and submit a request. If you bought a key from an online store, just indicate this in the body of the letter and write the order number.
Step 6
You will receive a notification in your mailbox that the request to technical support has been accepted. Now it remains to wait for an answer. Perhaps, by mail, you will be asked to confirm that this is your disc with the game: for this, take another photo, this time writing on the sticker with the key the Steam request number (it will be indicated in the letter).
Step 7
After a while, a message will be sent to the mail about the restoration of your Steam account with your username and new password. Open the Steam client immediately and log into your account. Change your security question and create a more complex and longer password with numbers and capital letters.
