To determine why the sound is missing, you need to check the sound settings on the system, the speed of the Internet connection, and make sure that there are no viruses on the computer. In addition, problems can be due to incorrect settings of the microphone or speakers.
Why is the sound disappearing?
Sometimes there is such a situation when after a call in Skype, the sound on the computer disappears. But up to this point, everything worked fine. And in order for the sound to appear again, you have to restart the computer. In such a situation, you need to reinstall the sound drivers, as well as the DirectX drivers. In addition, you need to check your computer for viruses, the problem may arise because of this. Alternatively, you can try to restore the system to that checkpoint when the sound was still working normally.
The sound can be lost or interrupted for another reason - the low speed of the Internet connection. If the sound "floats", then this is also related to the Internet. The only way out in such a situation is to switch to a faster tariff or change the provider. In addition, there may be a problem with the modem or Wi-Fi router - they may have low bandwidth or even be damaged.
Hardware problems
If during a Skype call your interlocutor loses sound, most likely this is due either to your microphone or to the interlocutor's speakers. The first thing to do is determine who is to blame for the problem. To do this, you need to call another subscriber from your contact list. If he can't hear you, then the problem is with your microphone. If he hears you perfectly, then everything is fine with the microphone, and the problem lies in the computer of your first interlocutor.
And your interlocutor needs to make sure that everything is in order with the speakers - for example, turn on any music file or make a test call to the robot in Skype. And to check the speaker settings, you need to go to the "Start" menu, select "Control Panel", then go to "Sound" and click 2 times on "Speakers". Then you need to go to the "Levels" tab and make sure that the volume slider is not at zero. Otherwise, you need to move the slider, for example, to 40. To save the changes, you need to click the "OK" button.
If the sound disappears from you, then you need to check your speakers and the interlocutor's microphone in a similar way. Skype sound can also be lost due to the fact that you or your interlocutor have a poorly calibrated microphone. Or rather, the microphone volume is set to low. To do this, you need to check the level of its volume by going to "Start - Control Panel - Sound - Recording - Microphone". In this window, you need to set a higher microphone volume by moving the slider to the right.
