Sometimes users of payment systems have unpleasant feelings when they see, instead of a message about a transfer of funds, a message about a prohibited operation due to a blocked wallet. There is a simple option for quickly and reliably regaining control over your account in payment systems.
Necessary
Account registered in the payment system
Instructions
Step 1
This algorithm of actions allows you to unlock the wallet and get its identified version in one week. Write a letter describing the problem to the Yandex support service at [email protected] - this is the first thing to do. You should state the problem as clearly and clearly as possible, using statement templates will help. Do not forget to include your account number. The letter must be sent from the mailbox, which is supposed to be used in the future as an identification one.
Step 2
Within one hour, a support response will be sent to the mailbox from which the letter was sent, which will be sent in two letters. Wait for the receipt of several letters from technical support. The first letter will inform the user that the application he wrote was successfully received, and it was registered under a unique code - this is the essence of sending the application. For further actions, you will need a registered appeal, for help, you should contact Yandex user support.
Step 3
The second letter from tech support will suggest and detail three main ways to identify yourself. Among them, the method of identification by the CONTACT system will be indicated. The letter will contain the corresponding link. You should go on it.
Step 4
Then choose to fill out an application on the Yandex website, fill it out according to the sample. Follow the link at the bottom of the window to the next step. To perform this action correctly, you will need to enter your payment password. Fill out the attached form and click on the "Create an application" item. After this action, you will need to print the application.
Step 5
Come to the nearest CONTACT service center, taking your passport and a printed application with you. At the service center, you will need to pay 175 rubles, of which 75 will be charged for the transfer, and 100 rubles will be credited to the user's account.
Step 6
After the payment is made through the CONTACT system, after some time, from two to four days, in the "Money" section, the link "Information verification" is activated - click on it. After another day, the verification of information will be completed, and the user's wallet will be ready to work again.
