If for some reason you cannot get into the Mail.ru agent for messaging under your username and password, use the special password recovery service on the mail.ru website.
Necessary
- - Internet connection;
- - access to the mailbox.
Instructions
Step 1
Make sure that the problem lies precisely with access by your username and password and is in no way connected with other possible problems, for example, lack of access to the Internet, incorrect operation of the agent, incorrect input of user login data, and so on, also check your computer for viruses.
Step 2
Launch your web browser. Enter the following address in the address bar: https://help.mail.ru/agent_support/access and in the page that opens, select from the items the one that corresponds to the nature of your problem. Follow the instructions on the menu to restore access to your mail agent account.
Step 3
In order to protect your login information for the mail agent and avoid unpleasant situations up to the loss of your account, be sure to use antivirus software, download messaging programs only from official sites, or if there are sufficient positive reviews.
Step 4
In order to restore lost access to your ICQ account, use the password return form on the official website for supporting this protocol, but be careful, here you need to remember the email address that you entered during registration.
Step 5
Also pay attention to the address bar - the first letters of the address should always be the name of the official ICQ user support portal. If you do not remember the mailbox to which your ICQ number is linked, account recovery will be impossible.
Step 6
At the same time, try to remember whether you entered an additional email address in the data, since the activation letter can be sent to it, but only if it is specified in the system data. Not in user information.
