The printing system of the PC's OS can be damaged after a virus has infected the PC. This is manifested in the following: if you try to print any file, a message appears on the screen stating that the printing subsystem is unavailable.
Necessary
a computer with Internet access
Instructions
Step 1
Start the Windows Task Manager (right-click on the taskbar and select the appropriate item, use the key combination Ctrl + Alt + Del or click "Start" - "Run" - enter the command Taskmgr and click "OK"). Go to the "Processes" tab, find among them the files spoolsvv.exe and spooldr.exe, right-click on the file name, select "Stop". This will help restore the printing subsystem.
Step 2
Perform a full scan of your computer with an antivirus program to enable the printing subsystem. For example, go to https://www.freedrweb.com/download+cureit+free/?lng=en and download a free antivirus utility. In safe mode, run the downloaded file and select full scan. Wait until the end, delete all found malicious objects.
Step 3
Go to the Windows folder, find and delete the spoolsvv.exe and spooldr.exe files. These files are usually hidden or system files. To display them, go to the "Tools" menu, select the "Folder Options" command. In the "View" tab, select the "Show contents of system folders" checkbox.
Step 4
Run the msconfig command in the command line, in the window that opens, select the "Startup" tab. Uncheck the boxes from the items you removed in step three. Click OK. Next, to connect the printing system, go to the main menu, select "Settings" - "Control Panel" - "Administrative Tools" - "Services".
Step 5
Find the "Print Spooler" service among them. Call the dispatcher window. Click "Start", set the startup type to "Auto", in the "Executable file" field enter C: /WINDOWS/system32/spoolsv.exe. Click OK. Launch Registry Editor - Start - Run - type Regedit - OK. Go to HKEY_LOCAL_MACHINESYSTEM / CurrentControlSet / Services / Spooler. Find the ImagePath parameter there - the REG_EXPAND_SZ value should be in the form% SystemRoot% / system32 / spoolsv.exe.
